Understand and Leverage The Customer Life Cycle

To acquire, manage, and grow their customer base, every successful business must have a clear understanding of the customer life cycle. The customer life cycle is a collection of stages through which a customer “travels” in the life of their relationship with your business. The four stages of the customer life cycle are: Reach Acquisition…

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How To Thrive During Reopening

As Washington State businesses slowly reopen even as the pandemic enters into its second year, there is a lot of confusion about the new safety rules and reopening compliance. Hopefully, we can offer some clarity. As of this writing, most of Washington State is in Phase 2 of Governor Inslee’s reopening strategy. The only exception…

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WATCH: What Goes Into Our Franchise Disclosure Document (FDD) Review? | Bankruptcy Attorney Nate Riordan | West Coast Bankruptcy Law

West Coast Bankruptcy Law offers a Franchise Disclosure Document (FDD) Review, the franchise agreement. The FDD agreement is what you sign as the contract between you and your franchisor. We offer our FDD review at a flat-fee. But often, we are asked, What goes into an FDD review? WATCH: Franchise attorney Nate Riordan answers, What…

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Pandemic Restrictions May Provide An Exit From Contract Obligations | West Coast Franchise Law

In what is probably an unprecedented decision, the United States Bankruptcy Court for the Northern District of Illinois has ruled that governmental shutdowns and restrictions imposed to curb the spread of COVID-19 could be considered a Force Majeure event and give a business a valid reason to exit from contract obligations during the pandemic. On…

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Tips To Renegotiate Your Lease Due to COVID | Franchise Attorney Nate Riordan

Rent Relief: How To Renegotiate Your Business Rent During the Pandemic If you are a retail business, there is perhaps nothing more critical for reopening or continuing operations than your lease. During this time of quarantine and reopening, both landlords and tenants have been casting about trying to find solutions. No one really knows what…

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Nate Riordan on The Pillars of Franchising Podcast

Nate Riordan, franchise attorney and founder of West Coast Franchise Law, was a guest on The Pillars of Franchising podcast. WATCH: Emergency Advice for Your Franchise During the Coronavirus Pandemic: What to Say and Do With Your Landlords, Lenders, Franchisor, Taxes and Employees How Franchises Can Weather the Coronavirus Storm Your lease is probably the single…

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10 Do's and Don't When Talking to Your Landlord About Rent Relief | Bankruptcy Attorney Nate Riordan

PLUS: How Franchises Can Weather the Coronavirus Storm Your lease is probably the single most important consideration for franchise businesses to weather the coronavirus storm. You need the lease when you return. –> Free Download: Emergency Forms for Your Lease or Leases For the Postponement or Abatement of Rent 10 Do’s and Don’t When Talking…

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Insights On the SBA Disaster Loan Application Process | Franchise and Business Law Attorney Nate Riordan

One of the professionals in our network reached out to a great SBA loan originator and got some on the ground insight into the SBA disaster loans. It’s not surprising that things aren’t going smoothly as they ramp up a new program with huge demand and lots of questions. Here are some takeaways: Disaster relief…

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